Return Policy
Payment Methods
All prices are listed in Canadian Dollars ($CAD)
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping
- All in-stock items are delivered/shipped within 2-5 business days (Monday - Friday)
- Are you local? We currently offer FREE pickup and delivery (for orders over $100) options
- All orders over $200 will be eligible for FREE SHIPPING
- For all other orders, standard shipping rates will apply and are calculated at time of checkout. Please note: if you select local pickup/delivery option and your item requires shipping we will not send out to you until a we receive your payment for shipping costs.
Returns & Exchanges
Refunds
You have 7 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original payment method.
If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. Products that have been opened and assembled are not eligible for return.
Customers are responsible for shipping costs on online order returns. Once the items are returned, a refund for the returned items in the order will be processed.
Store Credit or Exchange
Store credit or exchange only for items returned within 14 days.
After 14 days, items cannot be returned and are a final sale.
Final Sale Products
Clearance items are FINAL SALE.
For safety, health & hygienic reasons the following items are final sale. These products include, but are not limited to:
- Breast pumps & accessories
- Bath tubs & Bathing accessories
- Skin care products, toothbrushes & toothpaste once opened
- Potties
- Special Order & Pre-Order Items
- Clearance items
- Gift Cards
- Mattress Covers
- Swimwear